Most lockouts are one of three things: keys inside, a dead fob, or a door that will not respond. Here is what to try, in order.
If a child or pet is inside
Call your emergency number first: 112 in India, 911 in the US and Canada. Then call us for priority dispatch. On a hot day, minutes matter more than the glass.
Check before you call
- Try every door and the boot or trunk; one may not have locked
- Most fobs hide a physical key. Slide the release and use the keyhole, usually on the driver's door handle, sometimes behind a small cap
- If the fob is dead, hold it right against the start button or the marked spot in the cabin; many cars read a dead fob at close range
- Check the manufacturer's app, which can often unlock the car remotely
- Is there a spare key at home, and is someone there who could bring it?
What we do when you call
We open the car with air wedges and long-reach tools, without damage to the paint, seals or glass, and check ID before we do. If the fob battery is flat we replace it on the spot.
What not to do
Coat hangers and screwdrivers damage weather seals and the airbag wiring inside modern doors. Breaking a window costs far more than a lockout call.
